Retail / F&B

Meeting the locals

Published in Retail / F&B

Robbie Gill considers the advantages of creating a ‘sense of place’ at airports and the impact it can have on…

Making memories

Published in Retail / F&B

Lagardère Services’ Emmanuel de Place reflects on the importance of training and motivating retail staff at airports.

Tools for success

Published in Retail / F&B

James Ingram discusses the launch of ASQ Retail and explains how customer satisfaction benchmarking can help boost shop and F&B…

Top man!

Published in Retail / F&B

One of the most famous names in travel retail, Colm McLoughlin, talks to Joe Bates about the evolution of Dubai…

Shopping showdown

Published in Retail / F&B

The duty free business is arguably more competitive than ever before with airport retailers cranking up their efforts to boost…

Tools for success

Published in Retail / F&B

James Ingram discusses the launch of ASQ Retail and explains how customer satisfaction benchmarking can help boost shop and sales…

Candy man

Published in Retail / F&B

With 70% of airport purchases made on impulse, confectionary is the sweetest revenue opportunity in travel retail, argues Jack Tabbers…

Talking shop

Published in Retail / F&B

The Nuance Group’s CEO for Europe, Andrea Belardini, talks to Joe Bates about innovation and leadership in the world of…

Better buys

Published in Retail / F&B

Andy Morris considers whether airport retail can learn anything from the downtown shopping experience.

Powerhouse for partnership?

Published in Retail / F&B

Tina Milton finds out more about what Autogrill has to offer its airport partners, the synergies achieved to date and…

Trading places

Published in Retail / F&B

Lynn McDevitt and Mike Tretheway discover that although airport concession revenues are down, many US gateways are outperforming downtown shopping…

The last word - Simon Woodroffe

Published in Retail / F&B

Airport World gets up close and personal with Yo! Company founder, Simon Woodroffe.

Going up in smoke?

Published in Retail / F&B

John Blake considers the impact a ban on duty free tobacco sales would have on airport revenues and jobs worldwide.

The last word

Published in Retail / F&B

BAA USA president, Mark Knight, talks to Airport World about the wonderful world of retail.

Taking stock

Published in Retail / F&B

Is arrivals shopping a worthwhile investment to raise an airport’s non-aeronautical revenues? Louise Driscoll investigates.

Remembering retail

Published in Retail / F&B

Shopping is now so fundamental to the passenger experience that its importance must be remembered when designing airport terminals, writes…

Worth the effort

Published in Retail / F&B

Retail innovation can boost revenues and customer satisfaction levels, writes Kevin Rozario.

Best buys

Published in Retail / F&B

A good retail offer can boost customer satisfaction levels, create a favourable impression of an airport and raise revenues, writes…

Destination retail

Published in Retail / F&B

Chris LeTourneur and Andrew Fayn report on the growing trend of opening shopping malls and other retail facilities on airport…

Serving up a treat

Published in Retail / F&B

Innovation and understanding your customers are ingredients that should be on the menu of all F&B operators wishing to taste…

Getting the Basics Right

Published in Retail / F&B

ACI’s director of facilitation, Craig Bradbrook, considers how important the airport retailing and dining experience is to overall passenger satisfaction.