Airport World

Olympic effort

Published in Passenger Services

How are Britain’s airports gearing up for the 2012 Olympic Games in London? Stephen Vaughan investigates.

Sweet dreams

Published in Passenger Services

Tina Walsh finds out more about the customer service benefits and revenue earning potential of ‘sleep cabins’.

Back to basics

Published in Passenger Services

DKMA’s James Ingram reflects on the importance of good customer service and getting the basics right.

Lounging around

Published in Passenger Services

Jessica Twentyman discovers more about the origin, evolution and benefits of the airport lounge.

Viewing time

Published in Passenger Services

Are airport viewing platforms making a comeback after being out of fashion for the best part of 20 years? Chris…

Fit and fabulous

Published in Passenger Services

Airports are tapping into the health and wellness trend by offering their passengers a huge variety of services and products,…

Investing in the brand

Published in Passenger Services

Dominic Welling finds out more about Heathrow’s efforts to improve its image and the travel experience of passengers.

Feature Films

Published in Passenger Services

Are airports making enough out of being the gateway to famous film set locations?

Cultureport

Published in Passenger Services

Oliver Clark discovers more about the daily events, concerts and numerous art and cultural attractions that help make Incheon Airport…

The wow factor

Published in Passenger Services

Joanne Paternoster takes a closer look at the sustainability enhancing customer service efforts of a handful of gateways.

Terminal man

Published in Passenger Services

Airport World talks to university lecturer, Dr Damian O’Doherty, who has given up a year of his life to live…

Tried & Tested Remedy

Published in Passenger Services

Lessons learnt in previous global flu outbreaks are proving invaluable in aviation’s response to the H1N1 virus threat, writes Oliver…

One Vision

Published in Passenger Services

Joanne Paternoster considers the benefits of outsourcing and the impact it can have on customer satisfaction levels at airports.

Moving on Up

Published in Passenger Services

Teresa Andrews finds out more about the origin and evolution of automated people movers at airports.